Automate - Submitting a Support Request

Owned by Troy Adkins
Last updated: Oct 03, 2024 by Jack Mathers
2 min read

 

The material in this document is for informational purposes only. This guide assumes that the most recent version of Rampiva Automate is in use unless otherwise noted in the prerequisites. The products it describes are subject to change without prior notice, due to the manufacturer’s continuous development program. Rampiva makes no representations or warranties with respect to this document or with respect to the products described herein. Rampiva shall not be liable for any damages, losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the use of this material or the products described herein.

Introduction

This article guides a user through the process of submitting a support ticket through Nuix’s Support Portal.

Instructions

A. Submitting the Support Ticket Through the Nuix Service-Now Portal

1

All support ticket requests should be submitted through Nuix’s support portal at Login - Customer Support

 

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2

Visit Login - Customer Support to enter a support request. You will need to create an account using the following information:

  • First Name

  • Last Name

  • Business Email

  • Registration Code

 

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3

Once you have registered into the Nuix Support Portal, you will receive a welcome email with your user ID and password.